Thrive Circle Membership – Terms & Conditions
Coach: Dr Sara-Louise Wylie
Member: As identified on the checkout form, onboarding form, or email communications
By joining Thrive Circle, the Member agrees to the following terms:

1. Confidentiality & Safe Space
All live calls, group communications, and WhatsApp chats are confidential. Members agree not to share or discuss any other participant’s personal experiences, messages, or contributions outside of the membership.
The Coach holds confidentiality with care. The only exception is where the Coach is professionally required to break confidentiality (e.g. safeguarding concerns or legal obligations).

2. Community Conduct
Thrive Circle is a nurturing, respectful space. All Members are expected to:
Respect others’ boundaries, privacy, and experiences


Communicate with kindness, empathy, and care


Avoid offering unsolicited advice or medical guidance


Raise any concerns directly with the Coach


If a Member behaves in a way that is harmful, disrespectful, or disruptive, they may be removed at the Coach’s discretion. No refunds will be given, but future subscription payments will be cancelled.


3. Commitment & Cancellations
Thrive Circle is a monthly membership with a 6-month minimum commitment to honour the depth of this work and support meaningful, lasting change.
By enrolling, the Member agrees to stay for a minimum of six months.


After this period, they may cancel at any time by emailing saralou@drsaralouwylie.com at least 7 days before their next billing date.


There are no refunds for the initial six-month period or for any part-months already paid and see section 10 re pay in full options.



4. Coach Responsibilities
The Coach agrees to:
Provide monthly live group sessions, toolkits, and ongoing support aligned with the membership offer


Create a safe, non-judgemental, and inclusive space for all members


Respond to member messages and community posts Monday to Thursday, between 9:00 AM and 4:30 PM (UK time)


Offer content and guidance informed by professional coaching, psychology, and wellbeing practices


If the Coach is on holiday, unwell, or managing a family emergency:
A trusted professional colleague may temporarily hold the space, offering light-touch support and upholding all community values and confidentiality agreements


If the Coach is unavailable for a scheduled live call due to planned leave, at least 8 weeks’ notice will be provided and the session will be rescheduled


In the case of unexpected absence, services may be paused temporarily until resolved or covered by a colleague
Members are expected to treat any substitute coach with the same respect and confidentiality.



5. Member Responsibilities
The Member agrees to:
Take personal responsibility for their engagement and experience in Thrive Circle


Communicate respectfully in all interactions


Engage with the materials and group in a way that feels aligned and empowering


Honour their commitment and uphold the values of the space



6. Nature of the Work & Outcomes
Coaching within Thrive Circle is holistic and growth-oriented. The work may involve mindset shifts, nervous system support, emotional processing, and self-reflection.
Results will vary by individual and are not guaranteed. Members may experience subtle inner shifts as well as tangible outer changes. Progress may continue beyond the duration of membership.

7. Access to Calls, Content & Community
All monthly live group calls will be recorded and made available to members via the Thrive Circle membership portal, hosted on ThriveCart Learn.
Access to the WhatsApp community and the membership portal will be granted as follows:
Founding members will receive access during the week commencing 2nd June 2025



All subsequent members will be granted access within 2 working days of joining


If a member experiences difficulty accessing either platform:
Please first contact the Coach’s VA at admin@drsaralouwylie.com


If the issue is not resolved, contact Dr. SaraLou directly at saralou@drsaralouwylie.com


Please note: There are no refunds or credits for missed sessions, unused resources, or periods of non-engagement.

8. Intellectual Property
All materials provided in Thrive Circle — including audio, video, PDFs, coaching frameworks, and recorded sessions — are the intellectual property of Dr. Sara-Louise Wylie.
These materials are provided for personal use only and may not be copied, distributed, reproduced, or used in any coaching, consulting, training, or professional setting without written permission from the Coach.
8.1 Access Duration & Use of Materials
Access to the Thrive Circle membership portal and WhatsApp community is granted for the duration of your active membership only.
Once your membership ends — whether through cancellation or non-renewal — your access to the community space, call recordings, toolkits, and other resources will be removed.
You may download resources during your membership for personal use only, in line with the above intellectual property terms.

9. Medical Disclaimer
Thrive Circle is a coaching membership. It is not a substitute for medical or mental health treatment. The Coach will not offer medical advice, and membership does not create a doctor–patient relationship.
Members are responsible for seeking appropriate professional support for medical or mental health needs.
If you are in crisis, please contact your GP, NHS 111, emergency services, or Samaritans (UK: 116 123).



10. Payment Terms
Thrive Circle membership is billed securely via ThriveCart, in accordance with data protection and secure payment processing standards.
Members may choose between two payment options:
A. Monthly Subscription
£35/month


A minimum commitment of six (6) months


After this period, members may cancel at any time by emailing saralou@drsaralouwylie.com at least 7 days before their next billing date


There are no refunds for the initial six-month period or any part-months already paid


B. Founding Pay-in-Full Annual Option
£350 for 12 months (equivalent to two months free)


This option reflects a discounted founding rate and is non-refundable


By selecting this option, the member agrees to a 12-month commitment


Membership access will remain active for the full 12 months regardless of level of engagement or early cancellation


At the end of the 12-month period, members may:
Renew for another 12 months at the same founding rate (if still available), or


Switch to a rolling monthly subscription at £35/month, provided their membership remains uninterrupted


Ongoing Renewal (for Pay-in-Full Members)
Members who choose the pay-in-full option will be contacted near the end of their 12-month term with the option to:

Renew for another 12 months at the founding rate (if still available), or


Transition to the monthly plan at £35/month


It is the Member’s responsibility to ensure their contact details are up to date to receive this renewal notice. If no response is received, membership access may expire at the end of the 12-month term.

11. Insurance & Professional Standards
Dr Sara-Louise Wylie is insured as a coach and medical professional and undertakes regular CPD and supervision in line with the Association for Coaching’s standards.

12. Privacy & Data Protection
Your personal data will be held securely and never shared with third parties. For full details, please refer to the Privacy Policy at www.drsaralouwylie.com or request a copy via info@drsaralouwylie.com.

13. Jurisdiction
These Terms & Conditions are governed by the laws of the United Kingdom.

14. Technology & Access
Live sessions may be hosted via Zoom, Google Meet, or another video platform. While every effort is made to ensure a smooth experience, the Coach is not responsible for interruptions caused by third-party outages, internet issues, or platform errors outside of their control.
Recordings and resources will be provided when possible to ensure members do not miss essential content.


15. Membership Use, Access & Re-enrolment
Membership access is for the individual who registered and paid. Access may not be shared, transferred, or used by others without written permission from the Coach.
If a member cancels and later wishes to return:
Re-entry may be subject to a waitlist or updated pricing


The original founding rate cannot be guaranteed after cancellation



16. Updates to Terms
These Terms & Conditions may be updated as Thrive Circle evolves.
Any changes will be shared with active members via email or announcement


Founding members will retain their original pricing as long as their subscription remains active and uninterrupted


If you have any questions about these Terms & Conditions before joining, please feel free to reach out.
Thank you for choosing to be part of Thrive Circle.
This space is built with care — and your presence helps shape it.
I can’t wait to walk alongside you.
With warmth and gratitude,
Dr. Sara-Louise Wylie
www.drsaralouwylie.com
info@drsaralouwylie.com

updated 12/5/24